As your Childminder, I take my responsibility to you and your child very seriously. I enjoy caring for children and hope that I meet your needs for childcare. However there may be occasions when you disagree with or wish to clarify or discuss an aspect of my service.

If you wish to discuss the care of your child, the contract document, my policies or handbook or if you have any comments or concerns with my services as a childminder, please feel free to discuss the issue with me at an early stage so that any difficulties do not become obstacles to a good relationship. I am happy to make an evening or weekend appointment if it is not possible to speak privately when you collect your child.

Should I have any concerns regarding your child, I too will bring it to your attention and discuss it in a mature manner.

If a parent makes a complaint about my service I will make a record of the complaint (and give parents a copy) and endeavour to resolve the issue by consultation with parents. I will seek guidance from the NCMA and I will advise parents to contact the NCMA for support and guidance.

If you wish, you may also contact the following:
Ofsted
Royal Exchange Buildings
St Ann’s Square
Manchester
M2 7LA
08456 404040
www.ofsted.gov.uk
Please quote my registration number as stated on your Contract Document.

NCMA, (National Childminding Association)
8 Masons Hill,
Bromley,
Kent
BR2 9EY
Tel: 0208 464 6164
www.ncma.org.uk
Please quote my membership number: as stated on your Contract Document.